Simplifiez la gestion de vos retours dans le monde entier

With TecCom® Returns we offer a returns management solution which combines simplicity, efficiency as well as transparency for your customers and is easy to roll-out globally.

Quick & Easy to Use

Nous avons rendu la gestion des retours si facile que vous vous demanderez pourquoi ne pas l’avoir fait plus tôt. Faites l'expérience d'un processus de gestion des retours rapide et intuitif avec TecCom Returns.

Adaptable à votre entreprise

Que votre entreprise soit petite ou grande, qu'elle soit implantée dans une seule région ou qu'elle s'étende à l'échelle mondiale, Returns est la solution qui vous convient le mieux. Il vous suffit de l'adapter à votre taille et à vos besoins.

Excellent service à la clientèle

Vos clients vous féliciteront pour la transparence et la rapidité avec lesquelles vous traitez leurs demandes d'indemnisation.

Bring your whole TecCom® customer base onto a newly designed & easy process

Grâce à notre module de gestion des retours dans le portail de gestion des commandes Order Manager, les distributeurs de pièces de rechange et les fabricants peuvent désormais gérer les retours sans perdre de temps.

A process which gives you the control, being flexible and yet, being based on a standard and easy workflow. Your customers demand for easy, quick and transparent services – what are you waiting for?

“We want to enable our clients to act proactively and know the status of their cases at any time. With TecCom Returns they can create a new claim in less than two minutes.”
Sarah Schwarz, Global Business Process & Project Manager

Connect everywhere

Globally available in different languages. Accessible from wherever you want

Integrate your systems

Connect your systems and benefit from the vast partner network on our platform

Transparent workflow

It is always clear what’s going on with your claims – both for you and for your customers

Enable your customers

With Returns your customers can easily register their claims by themselves

All data in one system

All relevant information is accessible in one place and kept inside the claim

Environment friendly

Actively reduce the number of parts being shipped around the globe

Streamline your returns process with TecCom Returns

Aftermarket parts return management is always a challenge for the automotive industry. Suppliers or big traders are connected to large networks of garages which serve the end consumers.

Our TecCom® Returns module offers a great standardised end-to-end solution that can be adapted by anyone independently of the IT system landscape they are running on.

Customer Claim

Receiving a warranty claim and starting your logistic return process

All customer communication is easily accessible in one place & kept inside the claim
Receive claims via a standardised claim registration form which is customisable to your specific needs

Approval process

Technical examination of the warranty claim, check of the logistic return and preparation of shipment

All customer communication is easily accessible in one place & kept inside the claim
Receive claims via a standardised claim registration form which is customisable to your specific needs

Settlement

Final decision of the approval process leading to compensation or rejection

Faster approval process. All the relevant information to decide a claim is accessible in one place
Reduce effort by automatically transferring the data to your ERP system

“We have lately tested the new TecCom module Returns and I think, such a tool is definitely a need for the market. We know that reverse logistics are really a pain point for the whole industry.”

Marcelo Lopes, CIO

Fast processing & handling of your warranty claims

Self-managed easy features that offer ease of business irrespective of the size and backend IT systems

Save time

Generate your claim in approximately under three minutes

Customizable

Highly customisable solution to support you along the whole process

Well connected

Easy data entry from TecDoc® and OptiCat and compatible with your SAP interfaces

Easy communication

Talk directly to your trader or supplier via our integrated service chat support

Question?

Contactez-nous pour savoir comment vous pourriez vendre plus de pièces. Notre équipe se fera un plaisir de vous fournir toutes les informations dont vous avez besoin.

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