Easily simplify your returns management worldwide

With TecCom® Returns we offer a returns management solution which combines simplicity, efficiency as well as transparency for your customers and is easy to roll-out globally.

Learn more

Quick & Easy to Use

We made returns handling so easy that you will wonder why you didn‘s start with it earlier. Experience a fast and intuitive returns management process in TecCom Returns.

Adaptable to your business

No matter if your business is big or small, located in only one region or globally spread, Returns is best suited for you. Simply customise it to your size and needs.

Great customer service

Get a big hug from your customers when they experience how transparent and fast you are dealing with their claims.

Bring your whole TecCom® customer base onto a newly designed & easy process

With our Returns module inside Order Manager Portal both replacement parts distributors as well as manufacturers experience returns management that is not time-consuming anymore.

A process which gives you the control, being flexible and yet, being based on a standard and easy workflow. Your customers demand for easy, quick and transparent services – what are you waiting for?

“We want to enable our clients to act proactively and know the status of their cases at any time. With TecCom Returns they can create a new claim in less than two minutes.”
Sarah Schwarz, Global Business Process & Project Manager

Connect everywhere

Globally available in different languages. Accessible from wherever you want

Integrate your systems

Connect your systems and benefit from the vast partner network on our platform

Transparent workflow

It is always clear what’s going on with your claims – both for you and for your customers

Enable your customers

With Returns your customers can easily register their claims by themselves

All data in one system

All relevant information is accessible in one place and kept inside the claim

Environment friendly

Actively reduce the number of parts being shipped around the globe

Streamline your returns process with TecCom Returns

Aftermarket parts return management is always a challenge for the automotive industry. Suppliers or big traders are connected to large networks of garages which serve the end consumers.

Our TecCom® Returns module offers a great standardised end-to-end solution that can be adapted by anyone independently of the IT system landscape they are running on.

Customer Claim

Receiving a warranty claim and starting your logistic return process

All customer communication is easily accessible in one place & kept inside the claim
Receive claims via a standardised claim registration form which is customisable to your specific needs

Approval process

Technical examination of the warranty claim, check of the logistic return and preparation of shipment

All customer communication is easily accessible in one place & kept inside the claim
Receive claims via a standardised claim registration form which is customisable to your specific needs

Settlement

Final decision of the approval process leading to compensation or rejection

Faster approval process. All the relevant information to decide a claim is accessible in one place
Reduce effort by automatically transferring the data to your ERP system

“We have lately tested the new TecCom module Returns and I think, such a tool is definitely a need for the market. We know that reverse logistics are really a pain point for the whole industry.”

Marcelo Lopes, CIO

Fast processing & handling of your warranty claims

Self-managed easy features that offer ease of business irrespective of the size and backend IT systems

Save time

Generate your claim in approximately under three minutes

Customizable

Highly customisable solution to support you along the whole process

Well connected

Easy data entry from TecDoc® and OptiCat and compatible with your SAP interfaces

Easy communication

Talk directly to your trader or supplier via our integrated service chat support

Question?

Contact us to find out how you could sell more parts. Our team is happy to provide you all in information you need.

Simply request a call back via our form.

Click Here for New Solution